Helplines

We have developed a comprehensive helplines list for issues that commonly affect young people. If you know of a website or organisation that you believe should be listed, please email info@strs.org.uk.

What are you looking for?

Addiction Help / Support / Advice

Addiction Advisor
0845 508 7111
A professional addictions healthcare company focused on providing you with high quality expert advice, information, care planning and treatment for addiction problems. All advice is provided completely free-of-charge by our expert assessment team. Led by a consultant addiction psychiatrist, the assessment team consists of nurses, doctors, counsellors and psychologists who work together to bring you the best advice, treatment and value available.
Alcohol Anonymous
0845 769 7555
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. This year it has set up a Young Peoples Project to extend their support to young people suffering from alcohol problems.
Gambling
Provides self support group for those addicted to gambling. The web page can provide further advice and support from those affected by gambling, either directly or as a result of a family members addiction. Gloucester - meets every Monday evening from 8.00 -10.00pm. Raven Centre, Hare Lane, Gloucester GL1 2BB

Gay Support

Gay Glos
01452 306800
Provides help and support to young people, lesbian, gay, bi-sexual and transgender including support groups and social meetings.
Stonewall
08000 502020
Is a lobbying and focus group working for equality for LGBT and provide support and help for people experiencing abuse and/or discrimination because of their sexuality.

General Help / Crisis Support

Childline
0800 1111
You can talk to us about anything. Whatever you'd like to talk about is important to us. You are not alone. Whether you're feeling stressed, anxious, lonely or down, no matter what it relates to - we are here for you. ChildLine is a private and confidential service, meaning that what you say stays between you and ChildLine. Telephone lines are open 24/7
Gloucester Youth Carers
01452 733060
Provides help and support to young people who have responsibility for caring for an older person, parent, guardian, relative.
On Your Mind Glos
Helping young people in Gloucestershire to cope with life's ups and downs
Respect Yourself
Lots of good advice and help
Runaway Helpline
116000
Text free: 1160000
Runaway Helpline provides information, help, support and options if you're thinking of running away or if you're already away. Whatever you tell us at Runaway Helpline, we'll listen and offer support. Not judge or tell you what to do. It's your call.
Samaritans
01452 306333
08457 90 90 90
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.
School Nurse
The school nurse, Nurse Peoples, visits the school every Tuesday lunchtime and is available for drop in sessions in Mr Daniel's office off reception. She can provide advice, refer pupils to help agencies or just be a person to listen. Unless she considers the pupil to be at risk of harm, the meetings will be confidential.
Winston's Wish
01242 515 157
08452 03 04 05
Provider of services to bereaved young people and their families offering practical advice and guidance in helping to grieve and cope with bereavement.

Legal & Reporting Abuse

CEOP
020 7008 0151
A trained professional will give you free and confidential advice on what to do next. They can also help you find a safe place to staystop a UK visa if you've been forced to sponsor someone. Contact the Forced Marriage Unit (FMU) if you're trying to stop a forced marriage or you need help leaving a marriage you've been forced into. Monday to Friday, 9am to 5pm Out of hours: 020 7008 1500 (ask for the Global Response Centre) Call 999 in an emergency.
Crimestoppers
0800 555111
When crime does take place, we believe that anybody who knows those responsible should go to the police. However, many people who want to take action are close to the criminal and fear retribution. Crimestoppers offers them the secure means for them to get that information to the police, making their families and communities safer. Contact us anonymously with information about crime
Gloucester Rape Crisis
01452 526770
0808 802 999
Women and girls only. Provides help and support to female victims of sexual assault, rape and violence.

Mental Health Issues

Depression
Written by clinical psychologists, this website deals with the subject of depression in young people. It is intended that it be used as a resource to help users to recognise the symptoms associated with the condition as well as offering some suggestions about ways to combat these symptoms.
Harmless
Harmless is a user led organisation that provides a range of services about self harm including support, information, training and consultancy to people who self harm, their friends and families and professionals. Write to :PO Box 10136 Nottingham NG1 9HL
MIND
0300 123 3393
01452 500532
We can help you make choices about treatment, understand your rights or reach out to sources of support. When you're living with a mental health problem, or supporting someone who is, having access to the right information - about a condition, treatment options, or practical issues - is vital. Information is available on the website or by contacting the local Gloucester Shop. 29 Southgate Street, Gloucester GL1 1T. Open Mon-Sat 9.30am - 5.00pm
National Self Harm Network
0800 622 600
Support individuals who self harm to reduce emotional distress and to improve their quality of life. Support and provide information for family and carers of individuals who self harm. Empower and enable individuals that self harm to seek further support and alternatives to self harm. Telephone 7-11pm Thursday to Saturday and 6-10.30pm Sundays
Self Harm
Provides advice and support to young people impacted by self harm
Women's Self Harm
0780 047 2908
Bristol Crisis Service for Women (BCSW) is a national organisation that supports girls and women in emotional distress. We particularly help women who harm themselves, often called self-injury.

Sexual Health / Support / Advice

British Pregnancy Advice Services
08457 30 40 30
Providing help to women with an unplanned pregnancy, or a pregnancy they choose not to continue with. The UK's leading independent provider of abortion care. As well as non-directive and impartial counselling for unplanned pregnancy and abortion treatment we also provide emergency contraception (such as the "morning after pill"), free pregnancy testing and vasectomy services.
Chlamydia Screening
02083 276049
0845 4226202
Provides advice and details about chlamydia and can provide details for free confidential screening for chlamydia.
Grapevine
01452 500080
01242 255888
Grapevine offers information, advice and support for young people aged 14-25, covering a variety of issues, including relationships and health and STI's. Gloucester: 92-96 Westgate Street, Gloucester, Gloucestershire, GL1 2PF (Gloucester Opening times: Mon - Thurs 4 - 6.30pm). Cheltenham: Grosvenor Hall, Grosvenor Street, Cheltenham, Gloucestershire GL52 2SG (Cheltenham Opening times: Mon & Wed 3.30 - 6pm. Thurs 6.30 - 9pm. Fri 1.30 - 4pm)
Marie Stopes Clinic
0845 508 9928
Supports a woman's choice to continue with her pregnancy or have an abortion. The 24-hour abortion information and booking service answers your questions and can arrange a fast convenient appointment if required. They also able to offer a telephone abortion consultation service, where you can arrange to have an initial abortion consultation over the phone with an experienced nurse at a time that suits you.
Teenage Health Questions
Provides information for teens on bullying, body changes, alcohol, drugs, accidents, moods, sex and not feeling well. Provides answers to all those questions you don't want to ask your parents or a teacher.